Every product page has a measurement chart in centimetres and inches, taken from the actual garment — bust, waist, length, and sleeve where relevant. Each size is mapped to its UK equivalent. The most reliable method is to measure a dress you already own and compare. Where a style runs smaller than standard sizing, we say so clearly on that page.

It varies by style, so we spell it out on every product page. Some pieces map to standard UK sizing — order your usual size. Others run one to two sizes small, and where that's the case we say so on the page and in the measurement chart.

Size up. Our fabrics have limited stretch, and a slightly loose dress wears better than a tight one. If you'd rather be certain, email us your bust and waist measurements and we'll tell you honestly which size to order.

Our dresses are 100% polyester. It's wrinkle-resistant, holds colour well through washing, and needs no dry cleaning. Full composition and care instructions are on each product page.

Yes, if it hasn't shipped yet. Email contact@fashionfloora.com as soon as possible with your order number. Once an order is dispatched we can't change it, but you can return it once it arrives.

Processed in 1–3 business days, delivered in 7–15 — most orders arrive within 2–4 weeks. Flat £7.50 UK shipping, free over £65, tracked. No customs charges on delivery — import VAT is included in the price. Returns accepted within 30 days of delivery on unworn items, no restocking fee. Damaged or incorrect items are replaced or refunded in full at our cost.

Full details in our Shipping Policy and Returns & Refunds Policy.

Orders are processed within 1–3 business days and delivered in a further 7–15 business days. Most arrive within 2–4 weeks of ordering.

A flat £7.50, and free on orders over £65. The exact amount is shown at checkout before you pay.

The United Kingdom only — England, Scotland, Wales and Northern Ireland. We also deliver to the Channel Islands, Isle of Man and the Scottish Highlands and Islands, though these take a few extra days. We can't deliver to P.O. Boxes or BFPO addresses.

Fashion Floora is a UK company. Your order is dispatched by our fulfilment partner, who ships to the UK from their facility in China via YunExpress. That's why delivery takes longer than a high street retailer. Import VAT and duty are handled by us and included in the price — you pay nothing extra on delivery.

No. Any UK import VAT or duty is paid by us and already included in the price you see at checkout. You will never be asked for extra money before your parcel is released.

If a carrier ever contacts you asking for payment on a parcel from us, don't pay it — email contact@fashionfloora.com and we'll sort it directly with them.

You'll get an email with a tracking link as soon as your parcel ships. Allow up to 5 business days after dispatch for tracking to start updating — parcels often sit still for a few days during export clearance. That's normal.

Usually not. Gaps of several days are normal on this route. If tracking hasn't moved for 15 business days, email us and we'll investigate with the carrier.

If it's been more than 20 business days since you ordered, email us with your order number. We'll open a carrier investigation, and if the parcel is confirmed lost we'll send a replacement or refund you in full — your choice.

Check with neighbours and any safe place first, then contact us within 7 days of the delivery date. We'll investigate with the carrier and sort it with a replacement or refund.

30 days from delivery, on unworn items in their original packaging with tags attached. No restocking fee.

Email contact@fashionfloora.com or use the form on our Contact page. Include your order number, the item, and the reason. We'll reply within 1 business day with instructions and a UK return address — you'll never be asked to post anything overseas. Please wait for our reply before sending anything back.

You do if you've changed your mind or it doesn't fit. We do if the item arrived damaged, faulty, wrong, or isn't as described.

We inspect returns within 2 business days of receiving them, then issue approved refunds within 5 business days to your original payment method. Your bank usually takes a further 3–10 days to post it.

Not on change-of-mind returns. Yes, in full, if the item was faulty, damaged, wrong, or not as described. If you cancel within 14 days under your statutory rights, the outbound shipping charge is refunded too.

Send us a photo and your order number within 7 days of delivery. We'll replace it or refund you in full. You won't need to send a damaged item back, and you won't pay any postage. If we sent the wrong item, we'll dispatch the correct one straight away and cover the cost of returning the wrong one.

Yes, subject to availability. Be aware an exchange takes as long as a new order — 2 to 4 weeks, since stock is dispatched from our fulfilment partner overseas. If you need it sooner, return for a refund and reorder.

All methods shown at checkout and in our footer, including major credit and debit cards.

Yes. Our store runs on Shopify, certified to PCI DSS Level 1, and all traffic is encrypted. We never see or store your full card details.

British Pounds Sterling (GBP), including UK VAT. The price you see is the price you pay — no hidden charges added later.

No, you can check out as a guest. An account just makes it easier to track orders and reorder.

Fashion Floora is a trading name of ADSTEAK LTD, a company registered in England and Wales, based in London.

Email contact@fashionfloora.com, call +44 7441 485421, or use the form on our Contact page. We're open Monday to Friday, 9:00 AM – 6:00 PM UK time, and reply within 1 business day.