Shipping policy
Last updated: 14 August 2026
Thank you for shopping with Fashion Floora. Please read this Shipping Policy carefully before placing your order, so you know exactly what to expect.
1. Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding UK public holidays.
Orders placed on a weekend or public holiday begin processing on the next business day.
Processing time is separate from delivery time. It covers checking your order, picking, packing and handing your parcel to the carrier — it does not include time in transit.
2. Where Your Order Ships From
Fashion Floora is operated by ADSTEAK LTD, a company registered in England and Wales. We sell to UK customers only. Our products are dispatched by our fulfilment partner, who ships to the UK from their facility in China.
This is why our delivery times are longer than a high street retailer's. Import duty and VAT are handled by us and included in the price you pay — see Section 5.
3. Shipping Rates & Estimated Delivery
We offer one shipping option to all UK addresses:
| Service | Delivery time | Cost |
|---|---|---|
| Standard Tracked Shipping | 7–15 business days | £7.50 — free on orders over £65 |
Total time from order to delivery is therefore 8–18 business days (1–3 days processing plus 7–15 days transit), which is approximately 2–4 weeks.
All prices and shipping charges are in British Pounds Sterling (GBP) and include UK VAT. The exact shipping cost for your order is shown at checkout before you pay.
Your orders are fulfilled and carried by YunExpress, an international e-commerce logistics provider. Depending on your destination, YunExpress may hand your parcel to your national postal service or a local courier for the final stage of delivery. The carrier handling the last leg of your delivery is shown on your tracking page.
Please note: delivery times are estimates, not guarantees. Delays can occur due to carrier backlogs, customs clearance, severe weather, or other factors outside our control. We cannot refund shipping charges for a delay caused by any of these.
4. Where We Ship
We ship to the United Kingdom only — England, Scotland, Wales and Northern Ireland.
We are currently unable to ship to:
- Any address outside the United Kingdom
- P.O. Boxes and BFPO addresses
We deliver to the Channel Islands, the Isle of Man and the Scottish Highlands and Islands, but please allow a few extra days for these destinations.
If you place an order to an address we cannot deliver to, we will contact you and refund your order in full.
5. Import Duty & VAT
You will not be asked to pay anything extra when your parcel arrives.
Your order is imported into the UK from our fulfilment partner's facility overseas. Any UK import VAT or duty due on that import is handled and paid by us, and is already included in the price you see at checkout.
The price on the product page is the price you pay. There are no customs charges, handling fees or unexpected bills on delivery.
If a carrier ever contacts you asking for payment before releasing a parcel from us, do not pay it — email us at contact@fashionfloora.com straight away and we will resolve it directly with the carrier.
6. Order Tracking
Once your order has been dispatched, you will receive an email containing a tracking number and a link. You can use this to follow your parcel in real time.
Please allow up to 5 business days after dispatch for tracking to begin updating. International parcels often show no movement for several days while they are consolidated and cleared for export — this is normal and does not mean your parcel is lost.
If you have not received a tracking email within 5 business days of placing your order, please check your spam folder, then contact us at contact@fashionfloora.com.
7. Lost, Delayed or Missing Parcels
Delayed: if your parcel has not arrived within 5 business days of the end of the estimated delivery window — that is, more than 20 business days after ordering — email us at contact@fashionfloora.com with your order number. We will open an investigation with the carrier.
Lost: if the carrier investigation confirms your parcel is lost, or if tracking has shown no movement for 15 business days, we will send a replacement at no cost to you, or issue a full refund — whichever you prefer.
Marked delivered but not received: if tracking shows your parcel was delivered but you do not have it, contact us within 7 days of the delivery date. Please check with neighbours and any safe place first, as carriers sometimes leave parcels without notice. We will investigate with the carrier and resolve it with a replacement or a refund.
8. Incomplete or Partial Orders
If you order several items, they may occasionally be dispatched in separate parcels and arrive on different days. Where this happens, you will receive a separate tracking number for each parcel, and you will not be charged any extra shipping.
If an item is missing from a parcel you have received, email contact@fashionfloora.com within 7 days of delivery with your order number and a photo of what you received, including the packaging. We will dispatch the missing item at no cost, or refund it in full if it is no longer available.
9. Incorrect or Incomplete Addresses
Please check your delivery address carefully before completing checkout. We dispatch to the address exactly as you enter it.
If you notice a mistake, email us immediately at contact@fashionfloora.com. If your order has not yet been dispatched we will correct it free of charge. Once an order has been dispatched, we cannot change the address.
If a parcel is returned to us because the address was incorrect or incomplete, we will refund the cost of the goods, but not the original shipping charge. A replacement order will require a new shipping payment.
10. Returns
If you want to return or exchange an item, please see our Returns & Refunds Policy for full details of how to do so, timeframes, and who pays return postage.
11. Contact Us
For any shipping question, please contact us:
- Company: ADSTEAK LTD, trading as Fashion Floora
- Email: contact@fashionfloora.com
- Phone: +44 7441 485421
- Address: 24-26 Arcadia Avenue, Fin009, London, N3 2JU, United Kingdom
- Business hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)
- Response time: We reply within 1 business day